Refund and Returns Policy

Last Updated: 12/17/2024

At My Furry Haven, we are committed to providing you with quality products and exceptional service. We understand that sometimes returns or exchanges may be necessary, and we’re here to make the process smooth and hassle-free.

We work with trusted suppliers in the US and Canada to ensure reliable shipping and product quality for all our customers.

1. Overview

Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, the following conditions must be met:

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.
• A receipt or proof of purchase is required.

Non-returnable items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Health and personal care items

2. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

• If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

3. Late or Missing Refunds

If you haven’t received a refund yet, we recommend the following steps:

1. Check your bank account or payment method again.
2. Contact your credit card company, as it may take time before your refund is officially posted.
3. Contact your bank, as there may be a processing delay.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and we will guide you through the process.

5. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

6. Shipping Returns

To return your product, please contact us at [email protected] to receive the appropriate return address.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Note: Depending on your location, the time it may take for your exchanged product to reach you may vary.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

7. Need Help?

If you have any questions about refunds, exchanges, or returns, feel free to contact us:

• Email: [email protected]
• Contact Form: Contact Us Page

We’re always here to help!

Why Choose Us?

At My Furry Haven, we work closely with reliable suppliers based in the US and Canada to bring you high-quality products for your furry friends. We take pride in providing a seamless shopping experience, excellent customer service, and trusted return policies.